TEL: 01728 660250

  

Terms and Conditions

We recommend that you read this section of the site prior to purchasing as it provides you with important information regarding the terms and conditions that govern your use of the site and also provides other information that you will find useful on ordering, delivery and returns.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

If you need to contact us please use our "contact us" page.

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.

1. Products
2. Back Orders
3. Methods of Payment
4. Cancelling your Order
OUR RETURNS POLICY EXCLUDES PERISHABLE ITEMS.
5. Claims
6. Legal Statement
7. Use of this Website from outside the UK
8. Privacy Statement
9. Changes to the privacy policy
10. Privacy policies of link sites
11. Contact us
12. Security
13. Damage to your Computer
14. Browser cookies
15. How do we use cookies?





1. Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

2. Back Orders
If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.

3. Methods of Payment
We accept Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. You may also pay by cheque. Please make cheques payable to "Emmett's of Peasenhall" and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared.

The total cost of your order is the price of the products inclusive of delivery charges. The displayed price is the amount in pounds sterling that you will pay.

All orders are with credit details are encrypted and emailed to us at Emmett's. We will decrypt this email to obtain your credit card information which has to be approved by our credit card processing company prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with Emmett's you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

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4. Cancelling your Order
OUR RETURNS POLICY EXCLUDES PERISHABLE ITEMS.
For any other items we operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason provided: -

You or the recipient notify us of your cancellation in writing/ email to the address on our "contact us" page within seven working days of delivery.

The goods remain unused and unopened. You or the recipient retain and take reasonable care of the goods until returned.

You return packaged item(s) to Returns at Emmett's of Peasenhall to the address on the "contact us" page.

Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Emmett's and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us.

5. Claims
Claims for breakages or other damage must be made to Emmett's in writing or by email within three days of receipt.

Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

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6. Legal Statement
Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of the goods.

Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

7. Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.

At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

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8. Privacy Statement
We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal presedence and policies to respect your wishes.

From time to time we may use the information gathered in order to send you promotional information from Emmett's. We have however, within Emmett's, adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing programme.

We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.

We collect the following information from your order: name, email address, billing address credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

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9. Changes to the privacy policy
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

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10. Privacy policies of link sites
While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.

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11. Contact us
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.

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12. Security
The site uses credit card encryption, to ensure a safe and secure shopping experience.

All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are retrieved by the Emmett's team via a decryption key. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

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13. Damage to your Computer
Emmett's makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Emmett's shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

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14. Browser cookies
A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.

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15. How do we use cookies?
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.

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